Privacy Policy
Last updated: January 2026
This Privacy Policy describes how your personal information is collected, stored, and processed by us when you visit, register, and use the services on TrueBrides.com ("Site", "Website", "Service").
This document should be read together with our Terms of Use. It is designed to help you understand how we handle the personal information, including sensitive data, that we collect from all users and visitors of the Site.
This document should be read together with our Terms of Use. It is designed to help you understand how we handle the personal information, including sensitive data, that we collect from all users and visitors of the Site.
1. Who We Are (Data Controller)
For the purposes of the GDPR and other data protection laws, the data controller is:
All Solutions LTD
77 Fawwara Lane No:4C, SQAQ IL-FAWWARA, SLIEMA, SLM 1670, Malta
This is the company responsible for your information. If you have any questions or wish to exercise your privacy rights, you can contact us at any time.
All Solutions LTD
77 Fawwara Lane No:4C, SQAQ IL-FAWWARA, SLIEMA, SLM 1670, Malta
This is the company responsible for your information. If you have any questions or wish to exercise your privacy rights, you can contact us at any time.
2. Governing Law
This Privacy Policy, and any dispute or claim arising out of it, shall be governed by and construed in accordance with the laws of Malta.
3. Information We Collect
We collect information in a few different ways: information you provide to us directly, and technical data we collect automatically. Here are the main categories:
Contact Information: When you register, you provide us with your email address. We use this to contact you regarding your account, confirm orders, process refunds, and send you important updates or promotional offers about our Service.
Profile Information: As a dating platform, it's important that you provide a description of yourself. This includes details like your age, gender, height, photos, hobbies, and what you're looking for in a partner. This information helps other members get to know you and is used to display your profile to others on the site, including in search results and as a potential match suggestion. Please be mindful of what you share in your public profile, as we cannot control how other users may use this information. Your age may also be used to verify your eligibility for the service.
User Content: This includes any text, photos, or videos you post in messages to other members or to our support team. We store and process this content primarily to deliver it to the intended recipient. Our support and anti-scam teams may also monitor this content to prevent fraudulent activity and enforce our community rules.
Technical Data: When you use our Site, we automatically collect technical information such as your IP address, browser type, device information, and referring URLs. We use this data to maintain and improve the technical aspects of our Service and for security purposes like account verification.
Payment Data: To process payments, we collect necessary billing information like your name, billing address, and a masked version of your card details. This data is handled by our secure third-party payment processors. We do not store your full credit card number.
Contact Information: When you register, you provide us with your email address. We use this to contact you regarding your account, confirm orders, process refunds, and send you important updates or promotional offers about our Service.
Profile Information: As a dating platform, it's important that you provide a description of yourself. This includes details like your age, gender, height, photos, hobbies, and what you're looking for in a partner. This information helps other members get to know you and is used to display your profile to others on the site, including in search results and as a potential match suggestion. Please be mindful of what you share in your public profile, as we cannot control how other users may use this information. Your age may also be used to verify your eligibility for the service.
User Content: This includes any text, photos, or videos you post in messages to other members or to our support team. We store and process this content primarily to deliver it to the intended recipient. Our support and anti-scam teams may also monitor this content to prevent fraudulent activity and enforce our community rules.
Technical Data: When you use our Site, we automatically collect technical information such as your IP address, browser type, device information, and referring URLs. We use this data to maintain and improve the technical aspects of our Service and for security purposes like account verification.
Payment Data: To process payments, we collect necessary billing information like your name, billing address, and a masked version of your card details. This data is handled by our secure third-party payment processors. We do not store your full credit card number.
4. How and Why We Use Your Information
We process your personal data for the following reasons:
- To Provide and Maintain the Service: To create and manage your account, deliver your messages, and ensure the platform functions correctly.
- To Improve Our Service: We analyze usage data to understand what features are popular and how we can make the user experience better.
- For Safety and Security: To verify accounts, prevent fraud, and enforce our Terms of Use.
- To Process Payments: To handle transactions for credit packages through our trusted payment partners.
- To Communicate With You: To send you service-related notifications, respond to your support requests, and, with your consent, send you marketing communications.
- To Comply with Legal Obligations: We may process your data if required by law, such as responding to a request from a law enforcement agency.
- To Provide and Maintain the Service: To create and manage your account, deliver your messages, and ensure the platform functions correctly.
- To Improve Our Service: We analyze usage data to understand what features are popular and how we can make the user experience better.
- For Safety and Security: To verify accounts, prevent fraud, and enforce our Terms of Use.
- To Process Payments: To handle transactions for credit packages through our trusted payment partners.
- To Communicate With You: To send you service-related notifications, respond to your support requests, and, with your consent, send you marketing communications.
- To Comply with Legal Obligations: We may process your data if required by law, such as responding to a request from a law enforcement agency.
5. Legal Basis for Using Your Information
We process your data based on the following legal grounds under GDPR:
Performance of a Contract: Much of our processing is necessary to provide the Service to you as laid out in our Terms of Use. This includes creating your account, delivering messages, and processing payments.
Legitimate Interests: We process some data based on our legitimate interests. This includes improving our service, preventing fraud, and ensuring the security of our platform. We only rely on this basis when our interests do not override your fundamental rights and freedoms.
Consent: For activities like sending you direct marketing communications via email, we will rely on your explicit consent.
Legal Obligation: We may be required to process your data to comply with a legal obligation, such as a court order or a request from a law enforcement agency.
Performance of a Contract: Much of our processing is necessary to provide the Service to you as laid out in our Terms of Use. This includes creating your account, delivering messages, and processing payments.
Legitimate Interests: We process some data based on our legitimate interests. This includes improving our service, preventing fraud, and ensuring the security of our platform. We only rely on this basis when our interests do not override your fundamental rights and freedoms.
Consent: For activities like sending you direct marketing communications via email, we will rely on your explicit consent.
Legal Obligation: We may be required to process your data to comply with a legal obligation, such as a court order or a request from a law enforcement agency.
6. Sharing and Disclosure of Information
We are committed to keeping your information secure. However, there are specific situations where we may share your data:
With Trusted Third Parties: We work with third-party companies that provide services on our behalf, such as payment processing, data hosting, analytics, and security. These partners only receive the information necessary to perform their functions and are required to protect it.
For Legal Reasons: We may disclose your information if required by law, to enforce our agreements, or to protect the rights, property, or safety of our company, our users, or others. This may include sharing information with law enforcement or for resolving payment disputes.
In a Business Transfer: If our company undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Trusted Third Parties: We work with third-party companies that provide services on our behalf, such as payment processing, data hosting, analytics, and security. These partners only receive the information necessary to perform their functions and are required to protect it.
For Legal Reasons: We may disclose your information if required by law, to enforce our agreements, or to protect the rights, property, or safety of our company, our users, or others. This may include sharing information with law enforcement or for resolving payment disputes.
In a Business Transfer: If our company undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
7. Data Retention
We keep your personal information only for as long as you have an account with us. If you choose to delete your account, we will delete the information that is no longer needed. However, we may retain certain legally relevant information in a secure, inaccessible form for a period of up to three years to protect against legal claims and enforce our rights.
8. Age Limitation
Our services are strictly for users aged 18 and older. We do not knowingly collect any personal information from individuals under 18. If you believe a minor has provided us with their data, please contact us immediately at privacy@truebrides.com so we can take action to delete it.
9. Cookies and Similar Technologies
We use "cookies" to improve your experience on our Website. These are small files stored on your device that help us remember your preferences and understand how you use the site. For more detailed information, including how to manage or disable cookies, please review our separate Cookies Policy.
10. Cross-Border Data Transfers
Your information may be stored and processed in countries outside of your own, including the United States. To ensure your data is protected, we use legally approved safeguards for transferring data outside of the European Economic Area (EEA), such as the European Commission's Standard Contractual Clauses.
11. Data Security
We take reasonable security measures to protect your information from loss, misuse, and unauthorized access. We use HTTPS/SSL encryption to protect sensitive data during transmission. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security. You use our service at your own risk.
12. Your Rights and Controls (EU/EEA Users)
If you are in the European Union or European Economic Area, you have several rights regarding your personal data under GDPR:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can edit your profile information at any time to correct or update it.
- Right to Erasure (Right to be Forgotten): You can request that we delete your personal information.
- Right to Restrict Processing: You can ask us to limit how we use your data.
- Right to Data Portability: You can request your data in a machine-readable format.
- Right to Object: You can object to us processing your data for certain purposes (like direct marketing).
- Right to Withdraw Consent: You can withdraw your consent for data processing at any time.
To exercise any of these rights, please contact our support team at privacy@truebrides.com. Please note that for your protection, we may need to verify your identity before fulfilling certain requests. You also have the right to lodge a complaint with a competent data protection authority.
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can edit your profile information at any time to correct or update it.
- Right to Erasure (Right to be Forgotten): You can request that we delete your personal information.
- Right to Restrict Processing: You can ask us to limit how we use your data.
- Right to Data Portability: You can request your data in a machine-readable format.
- Right to Object: You can object to us processing your data for certain purposes (like direct marketing).
- Right to Withdraw Consent: You can withdraw your consent for data processing at any time.
To exercise any of these rights, please contact our support team at privacy@truebrides.com. Please note that for your protection, we may need to verify your identity before fulfilling certain requests. You also have the right to lodge a complaint with a competent data protection authority.
13. Your Privacy Rights in Other Regions
For California Residents: This section provides additional details about the personal information we collect about California consumers and the rights available to them under the California Consumer Privacy Act (CCPA).
You have the right to request more details about the categories or specific pieces of personal information we collect, to delete your personal information, to opt-out of any "sales" (we do not sell your personal information), and to not be discriminated against for exercising these rights. You may make a request pursuant to your rights under the CCPA by contacting us at privacy@truebrides.com.
For Canadian Residents: Canadian residents have the right to access and correct their personal information as provided for under the Personal Information Protection and Electronic Documents Act (PIPEDA). To exercise these rights, please contact us at privacy@truebrides.com.
You have the right to request more details about the categories or specific pieces of personal information we collect, to delete your personal information, to opt-out of any "sales" (we do not sell your personal information), and to not be discriminated against for exercising these rights. You may make a request pursuant to your rights under the CCPA by contacting us at privacy@truebrides.com.
For Canadian Residents: Canadian residents have the right to access and correct their personal information as provided for under the Personal Information Protection and Electronic Documents Act (PIPEDA). To exercise these rights, please contact us at privacy@truebrides.com.
14. Data Deletion Requests
If you wish to delete the personal data we have collected, you should send a request to our support team at privacy@truebrides.com. Please be aware that processing your request will take some time to take effect.
Note that deleting your personal data will only affect our database for future activities. These changes will not alter or delete information that may have already been shared with other users (e.g., messages you have sent) or with third parties like payment processors, who may retain data for their own lawful purposes.
In some cases, we may retain certain personal data to comply with legal requirements or for our legitimate interests, such as fraud prevention. If you request full data deletion, you agree that we may store your email address in a secure list to prevent the creation of duplicate accounts and for identification purposes. This email will not be used for marketing or shared with third parties.
Please also be aware that even after your data is deleted from our systems, some information may continue to exist temporarily in cached internet pages beyond our control.
Note that deleting your personal data will only affect our database for future activities. These changes will not alter or delete information that may have already been shared with other users (e.g., messages you have sent) or with third parties like payment processors, who may retain data for their own lawful purposes.
In some cases, we may retain certain personal data to comply with legal requirements or for our legitimate interests, such as fraud prevention. If you request full data deletion, you agree that we may store your email address in a secure list to prevent the creation of duplicate accounts and for identification purposes. This email will not be used for marketing or shared with third parties.
Please also be aware that even after your data is deleted from our systems, some information may continue to exist temporarily in cached internet pages beyond our control.
15. Changes to This Policy
We may amend this Privacy Policy from time to time. Any changes will become effective upon their publication on the Site. We encourage you to review this Policy periodically to stay informed.
16. Contact Information
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
All Solutions LTD
77 Fawwara Lane No:4C, SQAQ IL-FAWWARA, SLIEMA, SLM 1670, Malta
Email: privacy@truebrides.com
All Solutions LTD
77 Fawwara Lane No:4C, SQAQ IL-FAWWARA, SLIEMA, SLM 1670, Malta
Email: privacy@truebrides.com